Frequently Asked Questions
Frequently Asked Questions | Appliance Repair Pros Cambridge
At Appliance Repair Pros, we believe that an informed homeowner is a happy homeowner. Over years of serving the Cambridge community, from the historic gas-light district to the modern developments in Kendall Square, we have fielded thousands of questions regarding the maintenance, diagnosis, and repair of household appliances. We understand that a broken appliance is a source of stress, and finding clear, technical answers can be difficult. That is why we have compiled this comprehensive Frequently Asked Questions (FAQ) resource.
Whether you are dealing with a Samsung refrigerator that won’t cool, a Bosch dishwasher displaying an error code, or a Whirlpool washer that refuses to spin, you will find detailed insights below. We cover all major brands including GE, LG, Frigidaire, Maytag, Kenmore, KitchenAid, and Miele. Our goal is to demonstrate the depth of our expertise and help you understand the complexity of your modern appliances. If you do not see your specific issue listed here, please contact us for a personalized assessment.
General Service Inquiries
Why should I choose professional appliance repair over a DIY fix?
While the internet is full of “quick fix” videos, modern appliances are sophisticated machines that integrate high-voltage electricity, plumbing systems, and complex digital logic boards. DIY repairs often fail to address the root cause of the problem. For example, replacing a fuse might get a dryer running again, but if you fail to address the clogged vent that caused the fuse to blow, the new fuse will fail immediately, and you risk a fire. Professional repair ensures safety, protects the integrity of your machine, and provides a lasting solution using the correct OEM (Original Equipment Manufacturer) parts.
Do you service all major appliance brands?
Yes. Appliance Repair Pros is a multi-brand service provider. Our technicians undergo continuous training to stay updated on the engineering changes of every major manufacturer. We service domestic giants like Whirlpool, GE, Maytag, and Frigidaire; Asian innovators like Samsung and LG; and premium European brands like Bosch and Miele. We also have specialized knowledge of Kenmore appliances and can identify the original manufacturer to source the correct parts.
What is your service area in Cambridge?
We are a locally focused business dedicated to the Cambridge community and its immediate surroundings. We understand the unique logistics of the area, from parking on narrow streets to navigating the service elevators of high-rise condos. We cover the entire Cambridge area, including zip codes 02138, 02139, 02140, 02141, and 02142, ensuring that our neighbors receive prompt, reliable attention.
Refrigerator and Freezer Repair FAQs
Why is my refrigerator running constantly?
A refrigerator that runs 100% of the time is struggling to remove heat from the interior. This is most commonly caused by dirty condenser coils. These coils, usually located at the bottom or back of the unit, are responsible for dissipating the heat pulled from your food. If they are coated in dust or pet hair, they cannot release heat efficiently, forcing the compressor to run nonstop. Other causes include a failing door gasket allowing warm air to enter, or a problem with the defrost system (such as a bad heater or timer) causing ice to block airflow.
Why is my LG refrigerator not cooling properly?
LG refrigerators often use a Linear Compressor, which is technologically distinct from standard reciprocating compressors. If your LG unit is running but not cooling, it may indicate a compressor valve failure. Another common issue is the evaporator fan in the freezer section. If this fan fails, it cannot circulate the cold air to the fresh food compartment. We have the specific diagnostic tools required to test LG’s linear inverter systems.
Why is there water leaking inside my Samsung refrigerator?
Water pooling under the crisper drawers is a hallmark issue in some Samsung French door models. This is typically caused by a frozen defrost drain. The drain tube that carries condensation to the evaporation pan gets clogged with ice, causing the water to overflow into the fridge. Another potential cause is the “Twin Cooling” evaporator cover freezing up, which can block the fan and cause leaks. We can clear these drains and install updated drain clips to prevent recurrence.
Why is my GE refrigerator making a loud humming noise?
While all refrigerators make some noise, a loud hum usually points to a fan motor or the compressor. If the noise stops when you open the door, it is likely the evaporator fan motor hitting a buildup of ice. If the noise comes from the back bottom of the unit, it could be the condenser fan or the compressor itself vibrating against the frame. We can isolate the sound to determine which component is failing.
My KitchenAid ice maker is producing hollow cubes, why?
Hollow ice cubes are a sign of low water flow. If the ice maker mold does not fill completely, the resulting cubes will be small or hollow. This is often caused by a clogged water filter that needs replacement. It can also be a sign of a failing water inlet valve that isn’t opening fully, or low water pressure from the house supply line. Hollow cubes are problematic because they don’t harvest correctly and can jam the ice dispenser.
Washing Machine Repair FAQs
Why does my washing machine smell like mildew?
This is a common complaint with front-loading washers. Because these units seal tightly to prevent leaks, moisture can get trapped in the door boot seal and the outer tub. This creates a breeding ground for mold and bacteria. To prevent this, leave the door ajar between cycles and run a “Clean Washer” cycle with bleach or a specialized tablet monthly. If the smell is severe, the rubber door gasket may be permanently stained and require replacement.
Why is my Whirlpool washer not spinning the clothes dry?
A washer that drains but won’t spin often has a mechanical drive issue or a lid lock failure. On Whirlpool direct-drive models, a broken motor coupler is a common cause. On VMW (Vertical Modular Washer) models, a stripped shift actuator or hub can prevent the basket from engaging. Additionally, if the lid lock switch is broken, the safety protocol will prevent the machine from entering high-speed spin.
What does the “OE” error code mean on my LG washer?
The “OE” code stands for “Output Error” and indicates a drainage problem. The washer has attempted to drain the water but failed to do so within the allotted time. This is most frequently caused by a clogged drain pump filter (coin trap) located at the bottom front of the machine. It can also be caused by a kinked drain hose or a failed drain pump motor. We recommend checking the filter first.
Why is my Samsung washer shaking violently?
Violent shaking usually indicates an unbalanced load or a suspension failure. If the washer is level on the floor but still shakes, the internal suspension rods (on top loaders) or shock absorbers (on front loaders) may have worn out. These components act like the shocks on a car; when they fail, the tub bounces uncontrollably. In rare cases, the counterweight on the drum may have come loose.
Why is my Maytag Bravos washer making a loud roaring noise?
A loud roar that sounds like a jet engine during the spin cycle is a classic symptom of failed tub bearings. The water seal protects the metal bearings on the drive shaft; if this seal leaks, water rusts the bearings, leading to the noise. This is a significant repair that involves disassembling the entire machine to replace the bearing and seal kit.
Dryer Repair FAQs
Why is my dryer running but not heating?
This is the most common dryer repair issue we encounter. For electric dryers, the heating element is a coil of resistance wire that can break over time due to expansion and contraction. It could also be a blown thermal cutoff fuse, which trips if the dryer overheats. For gas dryers, the drum will spin, but if the igniter is weak or the gas valve solenoids are bad, the burner will never light. We test the continuity of the heating circuit to find the break.
Why is my Bosch dryer taking so long to dry?
Many Bosch dryers utilize condensation drying technology and do not vent outside. If your ventless Bosch dryer is taking hours to dry, the condenser unit (heat exchanger) located at the bottom of the machine is likely clogged with lint. This component must be removed and rinsed with water regularly to maintain airflow. If it is a vented dryer, the issue is likely a clogged household vent duct restricting airflow.
Why does my GE dryer squeak as it tumbles?
Squeaking is almost always a sign of mechanical wear in the support system. Dryers use drum support rollers, idler pulleys, and glides to allow the heavy drum to rotate smoothly. Over time, the lubrication in the roller bearings dries out, or the idler pulley wheel wears down. We generally recommend replacing all support rollers and the belt simultaneously to ensure quiet operation for years to come.
What is the “FlowSense” warning on my LG dryer?
The FlowSense indicator is a safety feature on LG dryers that detects restrictions in the exhaust ductwork. If the dryer senses back pressure, it illuminates this light. This means your home’s dryer vent is clogged with lint or is crushed behind the unit. Continuing to operate the dryer in this state is a fire hazard and will result in extremely long drying times.
Why won’t my dryer start at all?
If the dryer is completely unresponsive, checking the circuit breaker is the first step. If there is power, the door switch is the next suspect; if the plastic tab is broken, the dryer thinks the door is open. Another common cause is a blown thermal fuse. On many models, the thermal fuse is wired in series with the motor; if it blows due to overheating, it cuts power to the entire machine as a safety precaution.
Dishwasher Repair FAQs
Why are my dishes wet in my Bosch dishwasher?
Bosch dishwashers use condensation drying rather than a heating element at the bottom of the tub. This relies on the thermal mass of the dishes and very hot final rinse water. If you do not use a rinse aid (like Jet-Dry), water droplets will not sheet off the dishes, and they will remain wet. Additionally, plastic items cool down quickly and do not retain enough heat to evaporate the water. Using the “Auto” cycle and rinse aid is essential for dry dishes in a Bosch.
What does the “i20” error mean on a Frigidaire dishwasher?
The “i20” code indicates a draining issue. The dishwasher detects that water is still present in the sump area after the drain cycle should have finished. This is often caused by a blockage in the drain hose, a clogged filter, or a piece of glass or bone jamming the drain pump impeller. It can also be caused by a faulty pressure sensor that is falsely detecting water.
Why is my KitchenAid dishwasher not cleaning the top rack?
If the bottom rack is clean but the top rack is dirty, the upper spray arm is likely starving for water. In many KitchenAid models, a feed tube runs up the back wall and docks with the upper rack. If this connection is loose, or if the manifold is clogged, the spray arm won’t spin. We also check the chopper assembly in the pump; if the screen is clogged with debris, water pressure to the upper arms drops significantly.
Why is my Miele dishwasher flashing the “Intake/Drain” light?
This is a general error indicating a flow problem. If it flashes at the start of the cycle, it is usually a drain fault (F11) caused by a stuck non-return valve or a blocked drain hose. If it flashes during the fill cycle, it is an intake fault (F12 or F13) caused by low water pressure or a clogged inlet filter screen. Miele units are sensitive to water flow and require precise conditions to operate.
Why is my dishwasher leaking onto the floor?
Leaks can originate from several places. The door gasket is the most obvious; look for rips or food buildup preventing a seal. The water inlet valve can also crack and leak water even when the machine is off. Another common source is the pump shaft seal underneath the unit. If you see water dripping from the exact center of the machine, the main circulation pump usually needs replacement.
Oven and Range Repair FAQs
Why is my gas stove clicking but not lighting?
The clicking sound is the spark electrode trying to ignite the gas. If it clicks continuously but no flame appears, the burner cap may be misaligned, or the small ports on the burner head may be clogged with grease or spillover. Moisture is also a common culprit; if you recently cleaned the cooktop, water may have seeped into the igniter switches. If it clicks even when the knob is off, the spark module or a switch has failed.
Why is my electric oven not heating up?
In most electric ovens, a lack of heat is due to a burnt-out bake element. This is the heating coil located at the bottom of the oven. Over time, the element can blister and sever the electrical connection. It could also be a blown thermal fuse located on the back of the range. If the broil element works but the bake element does not, the issue is isolated to the bottom element or its relay on the control board.
Why is my Frigidaire oven displaying an F10 code?
The F10 code indicates a “Runaway Temperature.” The electronic control board has detected that the oven temperature has exceeded safe limits. This is a critical safety warning. It is typically caused by a defective temperature sensor probe (RTD) that is sending incorrect resistance readings, or a stuck relay on the control board that is keeping the heating element powered on continuously. Stop using the oven immediately if this occurs.
Why is my Kenmore oven baking unevenly?
Uneven baking is often a calibration or sensor issue. The temperature sensor monitors the internal heat; if it drifts out of spec, the oven may run too hot or too cool. It can also be caused by a failing convection fan (if equipped) that is not circulating the air properly. In gas ovens, a weak igniter can cause the burner to cycle on and off too slowly, creating wide temperature swings that affect baking results.
Is it safe to use the self-cleaning feature on my oven?
While the self-cleaning feature is convenient, it subjects the oven components to extreme temperatures (often over 900 degrees Fahrenheit). This heat stress can sometimes cause the thermal fuse to blow, the control board to overheat, or the door latch to seize shut. We generally recommend cleaning spills manually or using the “steam clean” function if available, as it uses lower temperatures and is gentler on the appliance’s electronics.
Miscellaneous and Brand-Specific FAQs
Is it worth repairing a 15-year-old appliance?
This depends heavily on the brand and the condition of the unit. Older appliances from brands like Maytag (“heritage” models) or Kenmore (direct drive washers) are often built with more durable mechanical parts than modern units. Repairing these is often a great investment. However, if a 15-year-old low-end unit has a major failure like a transmission or compressor, replacement might be wiser. We provide an honest cost-benefit analysis before proceeding with any repair.
Who makes Kenmore appliances?
Kenmore is a brand name, not a manufacturer. They source their appliances from various OEMs. To repair a Kenmore, we decode the model number prefix. A “110” prefix means it is made by Whirlpool. A “795” prefix indicates LG. A “253” prefix is Frigidaire. Knowing the true manufacturer allows us to source the exact parts needed for your specific machine.
What does the “Immer Besser” philosophy mean for Miele repair?
Miele’s motto “Immer Besser” means “Forever Better.” It reflects their commitment to engineering appliances that last for up to 20 years. Repairing a Miele is different because the machines are built to be serviced, not thrown away. They feature diagnostic ports and high-quality internal components. While parts may be more expensive, a repaired Miele will often outlast a brand new standard appliance.
Serving Cambridge and Surrounding Areas
Appliance Repair Pros is proud to be the trusted service provider for Cambridge. We are committed to keeping the homes in our community running efficiently. We cover the entire city and are ready to assist with any appliance challenge you face.
Zip Codes For Target Location:
02138, 02139, 02140, 02141, 02142
We hope this FAQ has provided valuable insight into your appliance issues. If you have a question that was not answered here, or if you are ready to schedule a service call, please reach out to us. We are here to provide the expert solutions you need.
